On-Hand Software

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Troubleshooting

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Network Error when performing Content Updates

When I tap on the update tab I receive the error: Cannot connect to the Lexi-Comp update service. Please check your network configuration.

ON-HAND Product Activation Failed

Why did I receive a message that my activation failed?

Removing Unused Databases within Lexi-Comp ON-HAND

How do I remove expired databases from within Lexi-Comp ON-HAND application to which I don't subscribe?

Update or Download Failed Message

During an update I received a message that the download failed.

Registration Error

I received an error message that my device was registered to another account.

No matching document message when tapping on a link within a monograph

An error message is displayed when clicking on a link within a stand-alone database.

Remove or delete Lexi-Comp ON-HAND software

Instructions for removing the Lexi-Comp ON-HAND software.