Lexi-CONNECT automatically registers your handheld device upon sync operations so you do not have to manually enter license key(s) to unlock the products. This error message appears when you have an active subscription within your Lexi-Comp account and you have performed a sync with a PDA device not currently registered within your account. Please note that you must purchase a software license for each PDA device that you wish to install Lexi-Comp software onto per our license agreement. Common reasons for this message appearing:
Transferring your subscription to a new device:Switching devices is not a problem. If the previous PDA is still in working condition, you will first need to remove the Lexi-Comp software from it to per the handheld software license agreement. Then, please let the customer support agent know that you wish to transfer your subscription from the previous device to a new device. We will then remove the previous subscription within your account and notify you when this has been completed. You will then be able to open Lexi-CONNECT, click upon the Tools menu and select Reinstall Readers and perform another sync. Your software will then be automatically transferred and registered to this new device. Please note that this does require Customer Support intervention so you must 'E-Mail a Question' to our support department.
Reinstalling to your current device:If you lost battery power and upon reinstallation to your previous device this message appears, then you will also need to contact our support department through the 'E-Mail a Question' option. We will notify you when we have reset your account so that you may open Lexi-CONNECT, click upon Download Now, and perform another sync.
Device ID is 00000000 (all zeros):A device id of 00000000 is invalid. This may occur on a Palm OS device if your reader has been backed up or corrupted in some manner. To resolve this problem and return a valid device ID, please Click Here .
Sharing Lexi-CONNECT with another device:You may be using Lexi-CONNECT with multiple devices that have separate login and password accounts. You may dismiss this message when you sync or when updating another device, you may go to File, Login as Different User and enter the login and password of the account that holds the active subscription for which you are updating or installing software. This may be common when sharing a computer to sync.
Multiple personal subscriptions that differ for each device:You may have purchased multiple Lexi-Comp subscriptions that differ on each device. If one device holds a subscription to Lexi-Complete while your other licensed device contain just Lexi-Drugs and Lexi-Interact, then you will receive this error message when updating the device containing Lexi-Drugs and Lexi-Interact. This error message may be canceled as it does not apply to your situation. We will be adding a 'Don't Ask Again' button to this message in the near future.
Group account:This message under a group account would indicate that all of the available subscriptions are now licensed. To purchase more license(s) please contact a sales representative at 800-837-5394. To view the current devices licensed, please login to your account at www.lexi.com/keys.IMPORTANT NOTE:
When contacting Lexi-Comp about this error message, we kindly ask that you use the Contact Support link at our support site (http://webstore.lexi.com/support) so that we may provide you with the best service possible. Please indicate which situation applies to you above or another situation if none of the above apply. Additionally, please provide the login of the account you are using with Lexi-CONNECT, the Device number, and the product(s) contained within the Subscription Error message that appears. This will facilitate our understanding of the circumstance and ensure a smooth maintenance of your account subscription listing.
