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ON-DESKTOP Single User - Unable to Launch
Occasionally, Lexi-Comp ON-DESKTOP may display the error "Unable to Launch" when you try to access the program. This is typically caused when your Antivirus or Anti-Spyware software removes portions of the Java cache. It can also happen if you run the Disk Cleanup utility that comes pre-installed on Windows based machines. To correct the problem, make sure your Internet security programs or the Disk Cleanup utility no longer clears the offline Internet or Java cache and then follow the steps below.
Clear the Java Cache
- Click on the Start menu and go to the Control Panel.
- If the "Show Classic View" option is available in the upper-left corner, click it.
- Double-click on the Java icon.
- Click Delete Files or Settings > Delete Files, then click OK
- Click OK once again and close the Java control panel.
Now that the application has been cleared, we will need to reinstall it. The steps below will walk you through reinstalling the Client application.
Client Installation
- Double-click on "My Computer" from the desktop or Start Menu.
- Navigate to C:\Program Files\Lexi-Comp, Inc.\Lexi-Comp ON-DESKTOP \
- Double-click on the lexi-dt-client.jnlp file.
If you continue to receive the Unable to Launch error message, please contact support through the Email a Question link at http://www.lexi.com/support.
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